Plant Return Policy
Our plants are guaranteed to be healthy when they leave our hands and they'll be properly named.
They are guaranteed for 14 days after arrival, provided you watered them immediately and continued to care for them. Read on :)
We are gardeners and have ordered a lot of plants through the mail. A few times the plants we've ordered have arrive a little stressed out. I mention this to let you know that we've been in your shoes and want to work things out with you. We are mail order people - on both ends of the deal.
Some drying out during shipment is completely normal. Please do like we've done, with 100% success: water your plants until they perk up! Here are instructions on How to be a Good New Plant Parent.
Unpack your plants immediately. If there is a problem or concern, take notes and pictures so you can explain the problem to us. This information will help us correct problems and improve.
If you contact us within 14 days with your concerns, we will accept returns and refund your order.
We cannot refund your plant if you don't water it. Water is the number one important thing in a plant's life - it's even more important than sunshine (think about it, your plant just traveled 3 days in a box with no sunshine, but it couldn't have made it if its roots weren't moist). Please study your plant's needs and take good care of it - planting it someplace where you will water it.
In general, please study the needs of your plant and give it the care required for each unique species. Does it require shade or sun? Make sure you plant it where it will get the sunlight it needs (or doesn't need). Same goes for soil pH.
Again, we really want to work things out with you and the craziest things do happen, so please contact us with your concerns within 14 days of plant arrival. In our experience, it's clear within 2 weeks if there were difficulties in transit and the plant is not doing well.